Refund Policy

Last Updated: 2025-04-14

 

1. Digital Products (Templates, Tools, E-books)

• Refund Eligibility:

  • Refunds are available within 7 days of purchase only if:

    • The product is defective (e.g., corrupted file, missing features as advertised).

    • You accidentally purchased the same product twice.

  • No refunds will be issued for:

    • Change of mind or dissatisfaction after download.

    • Failure to read product descriptions or compatibility requirements.

• How to Request:
  Email raman@aurora-business-solutions.com with:

  • Your order number.

  • Proof of issue (e.g., screenshot of error).

 

2. Advisory Services

• Pre-Paid Services:

  • Cancellations made 48+ hours before a scheduled session receive a full refund.

  • Cancellations within 48 hours forfeit the fee.

• Completed Services:

  • No refunds once advice/deliverables (e.g., reports) are provided.

 

3. Subscriptions

• Monthly/Annual Plans:

  • Cancel anytime, but no refunds for partial periods.

  • Unused portions of annual plans are non-refundable.

 

4. Processing Refunds

• Approved refunds are processed within 5 business days to the original payment method.

• Allow 5–10 business days for the amount to reflect in your account.

 

5. Non-Refundable Items

• Customized products/services (e.g., bespoke templates).

• Downloadable products after 24 hours of purchase.

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6. Disputes & Complaints

For unresolved issues, contact:
R Rajoo
Email: raman@aurora-business-solutions.com
Phone: +27 71 682 8957