Policies

​Refund Policies 

Last Updated: 2025-04-14​

1. Digital Products (Templates, Tools, E-books)

• Refund Eligibility:

  • Refunds are available within 7 days of purchase only if:

    • The product is defective (e.g., corrupted file, missing features as advertised).

    • You accidentally purchased the same product twice.

  • No refunds will be issued for:

    • Change of mind or dissatisfaction after download.

    • Failure to read product descriptions or compatibility requirements.

• How to Request:
  Email raman@aurora-business-solutions.com with:

  • Your order number.

  • Proof of issue (e.g., screenshot of error).

 

2. Advisory Services

• Pre-Paid Services:

  • Cancellations made 48+ hours before a scheduled session receive a full refund.

  • Cancellations within 48 hours forfeit the fee.

• Completed Services:

  • No refunds once advice/deliverables (e.g., reports) are provided.

 

3. Subscriptions

• Monthly/Annual Plans:

  • Cancel anytime, but no refunds for partial periods.

  • Unused portions of annual plans are non-refundable.

 

4. Processing Refunds

• Approved refunds are processed within 5 business days to the original payment method.

• Allow 5–10 business days for the amount to reflect in your account.

 

5. Non-Refundable Items

• Customized products/services (e.g., bespoke templates).

• Downloadable products after 24 hours of purchase.

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6. Disputes & Complaints

For unresolved issues, contact:
R Rajoo
Email: raman@aurora-business-solutions.com
Phone: +27 71 682 8957

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Privacy Policy

Last updated 2026-03-02

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1. Introduction

Aurora Business Solutions ("we," "us," or "our") respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws. This policy explains how we collect, use, disclose, and safeguard your data when you visit our website ([website URL]) or use our services.

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2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, address, ID numbers (e.g., for KYC compliance).

• Business Information: Company name, industry, financial data.

• Technical Data: IP address, browser type, cookies (see Section 5).

• Sensitive Data: We may collect limited sensitive data (e.g., financial records) only when necessary for service delivery, with explicit consent and POPIA-mandated safeguards.

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3. How We Use Your Information

Your data is used to:

• Provide and improve our services.

• Respond to inquiries or process transactions.

• Send marketing communications (only with consent).

• Comply with legal obligations (e.g., tax or POPIA requirements).

• Analyze website performance via third-party tools (e.g., Google Analytics, CRM systems).

 

4. Sharing of Information

We do not sell your data. We may share it with:

• Service Providers: Third parties assisting with IT, CRM, or legal compliance (all bound by POPIA-compliant contracts).

• Legal Authorities: If required by law (e.g., subpoenas).

• Marketing Platforms: Only if you opt-in for marketing (e.g., Mailchimp).

 

5. Cookies and Tracking Technologies

We use cookies and similar tools (e.g., Facebook Pixel) to:

• Enhance website functionality.

• Analyze traffic and user behavior.

• Deliver targeted ads (with consent).
  You can disable cookies in your browser settings or via our cookie banner.

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6. Data Security

We implement strict measures to protect sensitive data, including:

• Encryption for ID numbers and financial records.

• Access controls limited to authorized personnel.

• Regular security audits.

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7. Your Rights Under POPIA

You may:

• Request access to or correction of your data.

• Withdraw consent for marketing or data processing.

• Request deletion of data (where legally permissible).
  Contact us at raman@aurora-business-solutions.com to exercise these rights.

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8. Data Retention

We retain personal data for 5 years (or as required by law) unless you request earlier deletion. Justifications:

• Contractual obligations.

• Legal/compliance requirements.

• Business continuity purposes.

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9. International Transfers

If data is transferred outside South Africa (e.g., via cloud hosting or CRM tools), we ensure recipients comply with POPIA’s adequacy requirements (e.g., EU Standard Contractual Clauses).

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10. Policy Updates

We may update this policy periodically. The latest version will be posted on our website with a revised "Last Updated" date.

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11. How to Contact Us

For privacy-related questions, complaints, or data requests:
R Rajoo
Email: raman@aurora-business-solutions.com
Phone: +27 71 682 8957
Address: Helderberg, Cape Town, South Africa

POPIA Complaints: You may lodge a complaint with the Information Regulator of South Africa.

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Terms and Conditions

Last Updated: 2025-04-14

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1. Acceptance of Terms

By using our website/services, you agree to these Terms. If you disagree, do not use our services.

 

2. Services Provided

We offer:

• Business advisory services.

• Financial/debt management solutions.

• Digital templates/tools (if applicable).

 

3. User Responsibilities

You agree to:

• Provide accurate information.

• Not misuse our services (e.g., illegal activities).

• Comply with all applicable laws (including POPIA).

 

4. Payments & Refunds

• Fees: Clearly stated before purchase.

• Refunds: Case-by-case basis for defective digital products (specify your policy).

 

5. Intellectual Property

• All content (templates, tools, advice) is owned by Aurora Business Solutions.

• No unauthorized copying/distribution.

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6. Limitation of Liability

We are not liable for:

• Indirect damages (e.g., lost profits).

• Errors in third-party tools (e.g., Google Analytics).

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7. Termination

We may suspend/terminate access for violations of these Terms.

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8. Governing Law

These Terms are governed by South African law. Disputes will be resolved in Cape Town courts.

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9. Changes to Terms

We may update these Terms. Continued use constitutes acceptance.

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10. Contact Us

R Rajoo
Email: raman@aurora-business-solutions.com

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Accessability Statement 

Last Updated: 2025-04-14

 

At Aurora Business Strategies, we are committed to ensuring digital accessibility for all users, including those with disabilities. We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and continuously improve our website’s usability.

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1. Our Commitment

• We aim to provide a seamless experience for everyone, regardless of ability.

• Our website is designed with accessibility in mind, including:

  • Keyboard navigation support.

  • Text alternatives for non-text content (e.g., images).

  • Adjustable text sizes and color contrasts.

  • Clear, consistent layouts for easy navigation.

 

2. Current Accessibility Features

• Screen Reader Compatibility: Compatible with JAWS, NVDA, and VoiceOver.

• Alt Text: All images include descriptive alt text.

• Responsive Design: Adapts to mobile devices and assistive technologies.

• Focus Indicators: Visible outlines for keyboard users.

 

3. Known Limitations

While we work to achieve full accessibility, some areas may require improvement:

• Third-Party Content: Embedded tools (e.g., Google Analytics, Facebook Pixel) may not fully comply.

• PDFs/Documents: Older files may lack proper tagging.
  We are actively addressing these issues.

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4. Feedback & Assistance

We welcome your feedback on accessibility barriers:
Contact Person: R Rajoo
Email: raman@aurora-business-solutions.com
Phone: +27 71 682 8957
Address: Helderberg, Cape Town, South Africa

We respond to accessibility requests within 5 business days.

 

5. Ongoing Efforts

• Regular accessibility audits.

• Staff training on inclusive design.

• Updates to meet evolving standards.

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If you encounter unresolved issues, you may contact the South African Human Rights Commission (SAHRC) or the Information Regulator.

Phone: +27 71 682 8957
Address: Helderberg, Cape Town, South Africa

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