FAQ's
QUESTIONS BRING CLARITY
1. What type of templates do you provide? We provide customizable templates for budgeting, cash flow forecasting, profit and loss statements, balance sheets, tax tracking, invoicing, break-even analysis, and more—all designed to simplify financial management for businesses.
2. Are these templates compatible with Excel and Google Sheets? Yes! Our templates are available in Excel (.xlsx) and Google Sheets formats, with easy import/export options between platforms.
3. What types of debts do you collect? We specialize in commercial (B2B) debt collection, including unpaid invoices, overdue accounts, and delinquent loans. We also handle consumer debts (if applicable to your business model).
4. How do you ensure compliance with debt collection laws? Our agency strictly follows FDCPA (Fair Debt Collection Practices Act), state regulations, and international laws (if applicable). We use ethical, legally approved methods to protect your business and avoid violations.
5. What’s your success rate for debt recovery? Our recovery rates vary by debt age and type, but we typically collect 60–90% of debts when pursued early. We provide a free assessment to estimate your case’s likelihood of success.
6. How do you charge for your services? We operate on a contingency fee basis (no upfront costs)—you only pay a percentage of the amount we recover. Flat-fee or hourly options are available for specific cases.
7. Will debt collection harm my relationship with the debtor? We prioritize professional, diplomatic communication to preserve business relationships. Escalation (e.g., legal action) only occurs if amicable resolution fails.
8. Are you registered with the Council for Debt Collectors (CDC)? Yes, our agency is fully registered with the CDC as required by the Debt Collectors Act (No. 114 of 1998). We comply with all regulations, including ethical conduct standards, fee limits, and transparency in communications with debtors.
9. What rules govern how you contact debtors in South Africa? Under the National Credit Act (NCA) and CDC guidelines, we: Cannot harass debtors (e.g., excessive calls, threats, or false claims). Must provide a Letter of Demand before legal action. Respect debtor confidentiality (no unlawful disclosure of debts to third parties). Follow prescribed hours for contact (8 AM–8 PM on weekdays, 9 AM–1 PM on Saturdays).
10. What exactly does a business advisor do? A business advisor acts as your strategic partner, helping you: Analyze financial performance Identify growth opportunities Solve operational challenges Develop actionable business plans Navigate risks and market changes
11. How do I know if my business needs advisory services? Consider advisory support if you: Struggle with cash flow management Face stagnant growth or declining profits Need help with funding or investor pitches Are expanding to new markets Lack internal expertise for strategic decisions
12. What results can I expect from business advisory services? Typical outcomes include: Cost reductions from process optimizations Revenue growth through new strategies Improved cash flow forecasting accuracy Clear exit or succession plans Stronger competitive positioning
